## Documentation

Our documentation covers common questions, setup guides, and product details. We recommend using it as a first point of reference whenever you need guidance or support.

If question isn't addressed in the documentation, feel free to reach out to us over email.

## Email

You can reach us at [support@polar.sh](mailto:support@polar.sh).

We typically respond within **24–48 hours on weekdays** for customers and active merchants, and prioritize questions related to ongoing billing, payouts or payments.

Please note that during periods of higher request volume, response times may occasionally be longer.

## Merchant Account Reviews

Account reviews are typically performed within 7 days, but can take up to 14 days to complete, depending on volume, weekends, and holidays.

More information on our account reviewal process can be found in our [Account Reviews documentation](/content/docs/merchant-of-record/account-reviews/index.html)